This paper examines from the perspective of teachers the problems faced by a telesecundaria school for the achievement of its educational objectives, as well as the actions that have been implemented to overcome their problems, located in the state of Yucatán. The case was selected based on its actual results before the ENLACE test. The data collection included interviews, focus groups, documentary analysis and qualitative observation. The preliminary results indicate that there are individual and general factors that need to be taken into account in order to improve the education of the students: lack of effectiveness in the development of educational policy programs, lack of some resources and infrastructure, lack of technological resources, training teacher, management of the school center. The strategies the school makes to address these problems are helping to improve student performance.
